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Amsterdam

Amsterdam Challenges

The applications for the First Open Call Round were closed on March 31st, 2023. Here you can find details on the challenges proposed to applicants and the documents related to the call.

Challenge 1: How to let non-Dutch speakers communicate in their own language when engaging with city services?

Many immigrants living in Amsterdam do not speak Dutch and are more comfortable with oral than written communication. If they would be able to speak their own language to civil servants when interacting with them, this would speed up and improve the service processes as well as enhance trust.

The City of Amsterdam is looking for a technology solution which enables people to have a spoken, real-time conversation in their first language with employees at the municipality. The pilot will focus on a mobile application that is currently being developed, facilitating the integration process of status holders (asylum seekers that received permission to stay). In the future the City of Amsterdam would like to be able to apply this solution also in other apps and on its websites.

This grant scheme is considered a contest. If the awarded application leads to a satisfactory pilot, the Municipality of Amsterdam therefore may, without starting a tender, procure the solution or commission further development.

  • Piloting location (if confirmed): No specific area. This is a pilot at city-level.
  • Number of pilots: 1
  • Timing of the pilot: May–September
  • Remarks: The Municipality of Amsterdam considers this grant scheme as a contest. If the awarded proposal leads to a satisfactory pilot, the municipality of Amsterdam therefore may, without starting a tender, procure the solution or commission further development.

Minimum scores and weightenings:

1. Impact

Minimum score: 2 | Weighting: 25%

2. Implementation quality and efficiency

Minimum score: 2 | Weighting: 30%

3. Excellence

Minimum score: 2 | Weighting: 25%

4. Co-creation

Minimum score: 2 | Weighting: 20%

Challenge 2: Can AI-generated video make healthcare information more accessible for all citizens?

The health department of the Municipality of Amsterdam has a great amount of written healthcare information available on their website. But for many citizens, this information is difficult to comprehend. Research shows that most people understand spoken information better than written information. This applies even more to people with low literacy skills. 

Amsterdam seeks AI technologies that make the municipality’s healthcare information more accessible by converting the information to video. These videos could also be used to spread health information through social media and other online platforms. The pilot focuses on the Dutch National Immunisation Programme. The overall objective is to increase health and decrease the inequality in health between citizens with low and high incomes. It is expected that the developed solution may also be useful for other topics.

The pilot can be conducted either in co-creation with representatives of the target group that the municipality is already in contact with, or with representatives of the target group that the applicant is in contact with.

This grant scheme is considered a contest. If the awarded proposal leads to a satisfactory pilot, the municipality of Amsterdam therefore may, without starting a tender, procure the solution or commission further development.

Minimum scores and weightenings:

1. Impact

Minimum score: 2 | Weighting: 30%

2. Implementation quality and efficiency

Minimum score: 2 | Weighting: 25%

3. Excellence

Minimum score: 2 | Weighting: 25%

4. Co-creation

Minimum score: 1 | Weighting: 20%

Challenge 3: How to provide more opportunities for youngsters who have been in contact with the law at a young age?

The Municipality of Amsterdam wants equal opportunities for all citizens. Young people living and growing up in the neighbourhoods of Zuidoost often start out with disadvantages due to larger issues such as poor quality of housing, unsafe environment and inadequate healthcare. This can lead to less opportunities and possibly a criminal career (more information provided in the Masterplan Zuidoost).

Coming into contact with the law at a young age or getting a criminal record can have many negative consequences later on. For example, it can significantly reduce the chances of obtaining a code of conduct (in Dutch: VOG), security pass or visa to other countries and make it harder to get an internship or job. Therefore, the Municipality of Amsterdam is looking for a solution that creates more opportunities for young people who have been in contact with the law and/or have a criminal record. This challenge will focus on Zuidoost and the plan is to run two pilots. 

This grant scheme is considered a contest. If the awarded application leads to a satisfactory pilot, the Municipality of Amsterdam therefore may, without starting a tender, procure the solution or commission further development. The pilots themselves are part of the contest. At the end of the pilots, one, two or zero may be selected for further development and/or implementation.

The pilot can be conducted either in co-creation with representatives of the target group that the municipality is already in contact with, or with representatives of the target group that the applicant is in contact with.

Minimum scores and weightenings:

1. Impact

Minimum score: 3 | Weighting: 35%

2. Implementation quality and efficiency

Minimum score: 3 | Weighting: 35%

3. Excellence

Minimum score: 1 | Weighting: 10%

4. Co-creation

Minimum score: 2 | Weighting: 20%

Challenge 4: Wildcard – Propose any technological solution improving the life of any marginalised community

At the Municipality of Amsterdam, we try to know what issues are important to our citizens. But we are aware that there may be issues that we do not know about. For this reason, we created this not specific, so-called ‘Wildcard” challenge: If you have a technology solution to any challenge faced by any vulnerable or marginalised community, you are encouraged to submit an application. It is essential though that you demonstrate the importance of the issue for your target group and what the impact on the community will be if the challenge in question gets solved.

Applicants must provide a Letter-of-Intent, that shows that a technology company and an association working with a marginalised group, intend to work together on the pilot. The applicant can be either the association or the technology company. Exception: In case the applicant is an association working with marginalised people, and has the technical skills to develop a tech solution by itself, no Letter-of-Intent is required.

Applicants must note that:

  • The proposed solution may or may not include a role for the municipality.
  • The proposed solution may request cooperation from a specific department of the Municipality of Amsterdam, for example poverty alleviation or health. However, this specific department may not get involved in the pilot due to other priorities. In that case, the pilot will be supported by the Urban Innovation and R&D Department. If the pilot leads to a solution that meets the needs of the marginalised group, the department of Urban Innovation and R&D will bring the solution to the attention of the relevant department.

This grant scheme is considered a contest. If the awarded proposal leads to a satisfactory pilot, the Municipality of Amsterdam therefore may, without starting a tender, procure the solution or commission further development. The pilots themselves are part of the contest. At the end of the piloting phase, one, two or zero may be selected for further development and/or implementation.

Minimum scores and weightenings:

1. Impact

Minimum score: 3 | Weighting: 25%

2. Implementation quality and efficiency

Minimum score: 3 | Weighting: 25%

3. Excellence

Minimum score: 2 | Weighting: 25%

4. Co-creation

Minimum score: 3 | Weighting: 25%

Additional Information