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Questions about the CommuniCity Open Call for Applications can be submitted until October 24th 2023 (one week before the application period closes) in writing to

General Questions

This depends on the Client: In Helsinki Finnish law applies, in Amsterdam Dutch law applies and in Porto Portuguese law is applied.

No, this is not possible.

According to the present plans, the second CommuniCity Open Call round will be published in September 2023 and the third in September 2024.

Challenge Specific Questions

For now, Dutch Sign Language.

The Dutch sign centre has an online dictionary with many signs For hearing impaired subtitling programs that are used are SpeakSee, AVA, Live Transcription by Google and One Note by Microsoft. Perhaps more exist.

The icon mentioned is probably the blue sign with an ear and the letter ‘t’. This indicates that there is an induction loop for the hearing impaired available. Currently, the most common logo to indicate something is accessible for deaf and hearing impaired people is the Limited Hearing logo

People who are deaf or hearing impaired generally love using their smartphones. Especially WhatsApp and Google Translate. For the elderly, this is less the case.

This is not known so it is up to Piloting Teams to explore the data available.

We can definitely look for a group of deaf or hearing impaired people willing to do this. It is important to include some payment for them in your proposal.

As far as we know, GVB does not have a list of ‘customer pains’.

AVA did a pilot in Paris with automatic subtitling of AVA. The video about this can be viewed on Vimeo  

Signlab Amsterdam developed a tool for public tranport that translates text to sign language using an avatar ( ).

Please pay attention to the condition that the solution cannot be integrated in the systems of the GVB but should be ‘stand alone’ and that deaf people who are used to communicating in sign language often do not read well.

This is not required. In most of the CommuniCity challenges the cross-border pilots are optional.

Applicants must provide a Letter-of-Intent, that shows that a technology company and an association working with a marginalised group, intend to work together on the pilot.
The City of  Breda is asking for this because it is very important that the awarded team will contain both good knowledge of the target group of the proposed solution and the tech expertise to conduct the pilot. The technology partner can be any organisation that has the expertise needed for the pilot. If the piloting team intends, for example, to work with a university rather than a company this can be acceptable as long as it is clear that the department and people have the right expertise.

Yes, you are expected to do these tasks on your own. The Service Map Development Team will provide consultative support for your work only.

Open Call for Applications

No. But note that there is a fixed budget, namely 12.500 Eur (for the first round).

Yes, only the Lead Partner signs on behalf of the consortium.

Yes, but they cannot not be nominated as the Lead Partner.

Yes, but they are not eligible for any funding. Therefore, they need sufficient self-financing in order to cover the costs.

There is a limit of one application per challenge but the same organisation can submit applications for all individual challenges.

Replicability refers to the ability of the proposed solution being able to be repeated in another experiment or pilot with similar conditions. When writing an application, it may be useful to explain how replicability is ensured if this is not evident.

Sustainability refers to the long term continuation of the solution in the context of CommuniCity evaluation criterion. Sustainability in the sense of climate impact is also important since it is expected that the proposed solutions are in line with EU Green Deal Targets [link].

In case there are several applications submitted to the same challenge by an identical Lead Applicant, the one submitted last will be the one evaluated and the rest will be dismissed automatically.

The following aspects need to be carefully considered:   

  • Accessibility, usability, and visual clarity of the digital solution.
  • Easy language. No information/instructions only in written form or in English, but preferably also spoken (in Finnish), and/or supported with pictures, icons etc.
  • Alternative communication/interaction methods for writing, for example speech to text, voice message and images.
  • Devices must be easy to put on, eyeglass wearers should be considered, controls should be sufficiently clear and large and/or hand tracking is an option.
  • The less technical functionalities a user needs to memorise, the easier it is to focus on the actual content.
  • Innovative solutions based on VR or smart glasses are considered particularly interesting. Currently Android phones, tablets, and PCs are available for the clients in Helsinki.
  • In order to make learning new skills fun and motivating, solutions based on gamification are assumed to be attractive to the clients.

Using VR, AR or XR technologies for practising social interaction through gaming or through simulation of real-life situations are good examples. Also, a  virtual environment where clients  can practise interaction either alone or together is considered attractive. Examples of situations that can be practised with a help of digital solutions include:

  • Social interaction outside home: Going to grocery store, café, job interviews, public transport, using public services etc.
  • Practising everyday skills such as household chores and tasks at work.
  • Familiarising virtually with new environments.
  • Teamwork and collaboration.
  • Social interaction: greeting others, engaging in conversation and acting in the same space with others.
  • Developing emotional skills, recognizing one’s own and others’ emotions.
  • Motor skills and

The same Lead Applicant can submit several applications within the same CommuniCity Open Call round, but only one application per challenge is accepted. In addition, the Lead Applicant can join another application in the same challenge, but not as a Lead Applicant.

The recipients of financial support do not become a party to the grant agreement and the Commission therefore has no contractual link with them. This implies that the Commission can only turn to the relevant beneficiaries for any issue with regard to the third parties; in particular in the event of a recovery order at the end of the project, the Commission will exclusively turn to the beneficiary of the EU grant, who then may be asked to reimburse amounts which it has transferred as financial support to a third party. For further information, see GMGA Article 6.2 – D. Other cost categories – D.1 Financial support to third parties.

If required, a Letter of Intent needs to be attached but besides that, it is not required to upload any other documents.

There is no need to be in touch with the so-called City Pilot Host during the CommuniCity Open Call. After the evaluation of the applications, each city will facilitate this process and arrange meetings with the host organisations. In case you need to find your own pilot host, this is mentioned in the challenge description.


The pilot grant will be paid in two instalments: The first instalment of 6,250 Euros will be paid following the signing of the Piloting Contract (unless otherwise stated). The second instalment of 6,250 Euros will be paid 30 days after approval of the final report.

The Lead Partner is awarded with the 12.500 Euro grant and then the Lead Partner pays the other members of the consortium.

If there are left-over grants from the first Open Call round, it will be taken to the second Open Call round and used, for example, to sign a contract with an additional Piloting Group or to increase the overall monetary value of the grants.

Yes, your budget for the pilot can be greater than 12.500 Eur, even if the maximum grant amount is 12.500 Eur. The use of complementary resources (e.g. in-kind funding) is highly encouraged, but the financing of these resources will have to be explained in your resource plan.

Yes, the principal is that the payments are made 50-50 regardless of the number of pilots. Although if there is a great time difference between the starting time of the pilots, then there might be a possibility that the payments will be made separately for the cross-border pilots.

All essential work related to the Pilot must be conducted in-house. Therefore a special attention should be paid for the composition of the Piloting Team (i.e. Project Consortium).

Purchases from non-EU companies can be made, as long as there are no sanctions imposed over these companies. The applicant needs to ensure that the general obligations of the Grant Agreement are also extended to these companies. This includes, for example,

1) Avoiding conflicts of interest,

2) Maintaining confidentiality,

3) Promoting the action and giving visibility to the EU funding and,

4) Liability for damages.

Yes, in principle you can but it is recommended to distribute the grant more equally between different costs.


Each pilot should have a duration of 1–5 months according to the needs of the Piloting Group and the Client in question.

The Lead Partner retains all intellectual property rights.

The Supplier must carry out the pilot in compliance with ethical principles and applicable EU, international and national law, including the EU Charter of Fundamental Rights and the European Convention for the Protection of Human Rights and Fundamental Freedoms and its Supplementary Protocols.

All contracts and official documentation for all of the Pilots are made in English. However, the activities within a pilot can take place in any language, according to what is most practical for the pilot.

Co-creation and participation are very large aspects in our challenges and have a lot of weight in evaluation of the applications. In Breda, for example, it is expected that the technical solutions are not just quickly tested a few times but truly co-created with the citizens. Social part of the technology solutions is important and therefore, for example in the Breda’s Challenge 2, there needs to be a minimum of three sessions with the youth and preferably in a local context, but these meetings can also be online.

The piloting phase starts in December 2023 and ends in May 2024. It is totally up to the piloting teams how long piloting periods they will apply. Some technological solutions might need just one month while other solutions require five months in order to be validated.


Innovative solutions responding to the needs of cities and communities, leveraging digital technologies. Particular relevance is given on the use of Artificial Intelligence and advanced analytics. Also, existing technologies can be used in a novel way or in new context.

This is not mandatory, but in case you like to do this, support is offered. In case there are special needs from Applicant’s side, the tools can be adjusted accordingly or even new ones can be developed if there is strong need for them.