Cross-border Pilot with Amsterdam

T-APPS B.V. – Skendy: an assistant for your documents

The CommuniCity project Skendy piloted an initiative designed to improve support mechanisms for expats and refugees through an advanced mobile app. This pilot entailed over 40 hours of co-creation sessions with expats, refugees, and various stakeholders such as IAMSTERDAM, students, and local communities in Amsterdam and Prague. The objective was to identify and address the unique challenges faced by these groups through practical, user-focused solutions.

During the piloting process, an event in Prague played a pivotal role in testing and refining these solutions based on participant feedback. The initiative’s core developments included the design and implementation of a new user interface and the integration of an AI-powered chatbot. This chatbot, intended as the central feature of the app, provides personalized assistance and access to a comprehensive knowledge base tailored for both Amsterdam and Prague.

Additionally, the pilot phase included the creation of a demo version of the app specifically for refugees. This demo, developed in collaboration with refugee representatives, aimed to ensure the platform effectively meets their specific needs, although it remains in the testing stages. The pilot yielded promising results: engaging target communities, developing a user-friendly digital interface, and implementing a functional AI assistant that enhances the app’s utility. It also led to the acquisition of new talent to facilitate faster growth and increased support capabilities.

The next steps following the pilot include leveraging the insights gained to refine the app further. These efforts highlight the project’s dedication to continuous enhancement and community involvement in developing services that directly cater to the needs of expats and other end-users.