Challenge: Helsinki: How to reliably measure the digital skills of long-term unemployed citizens?

Stereoscape Oy – An interactive video-based platform for understanding and improving the digital skills of unemployed people

The Digital Skills Mapping survey aims to assist unemployed individuals in assessing their digital competence, guiding them to appropriate digital courses that support their development. The web-based tool uses a branched scenario approach that adapts based on the user’s responses, revealing their level of digital proficiency. This data-driven solution provides valuable insights into users’ skills on a broader scale.

The pilot was a collaboration between the pilot team – Stereoscape – and the three pilot hosts – Eesti Töötukassa, the City of Helsinki’s Rehabilitation Work Activities Unit, and Instituto do Emprego e Formação Profissional from Porto, Portugal. The needs of the staff members and clients (marginalised groups) were quite similar in all three cities. The Helsinki survey laid the basis for the localised surveys. It was designed through both in-person and remote workshops using a suitable collaboration platform for distance work. Localisation work in Porto and Tallinn was done remotely by the pilot hosts, together with Stereoscape.

The collaborative process involved building the survey structure, including crafting questions, answers, and branches, and integrating the solution into a digital learning platform. Thorough user testing sessions helped refine the functionality and applicability of the tool, offering essential feedback that has laid the groundwork for a unique and adaptable solution. This approach ensures the tool can continue to evolve based on future feedback.