Challenge: How can technology ease the process of setting up a bank account for foreigners?

Duckwise ApS – A collaborative approach to simplifying bank account setup for the international workforce in Aarhus Municipality

Bank bureaucracy can sometimes be a problem for foreigners in Denmark. The long and inefficient process poses challenges for all involved parties, particularly for immigrant workers. Overcoming this challenge, Duckwise ApS co-created a user-centred and intuitive approach to simplify bank account setup and administrative processes, helping immigrants to start a new life in Aarhus Municipality.

The development of this solution incorporated a cooperative process from the beginning, as some co-creation activities include interviewing the target groups, allowing them to share their experiences, and creating a prototype based on the feedback received. Hopefully, the replication of the project in other cities can improve the quality of international residents, Citizen Services, banks, and companies across Europe.