Facing a challenge proposed by CommuniCity’s Second Round of Open Calls, Duckwise ApS suggested the co-creation of a user-centred and intuitive app that simplifies the process of setting up a bank account, making the often complex Danish administrative system easier to navigate. Specifically targeting foreigners, this solution assists the new citizens with bank bureaucracy, benefiting banks, relocation consultants, politicians, and citizen service workers as well.
The Co-Creation Process
The development of this solution has incorporated a cooperative methodology from the beginning. The co-creation activities included:
- Interviewing foreigners, bank workers, and relocation consultants to better understand the current challenges.
- Inviting the target groups as participants in a co-creation workshop, granting them the opportunity to share their thoughts and experiences.
- Creating a prototype based on the feedback received.
- Testing the prototype with the assistance of bank representatives and foreigner users.
Following CommuniCity’s principles, this pilot invited potential consumers to be involved in most of the process. By combining their knowledge and experiences, the project has structured a product that empowers new citizens to overcome challenges of the banking system.
Replication Potential
The project highlights the importance of connecting communities with technological innovators, offering them the opportunity to co-create solutions for real-life challenges and difficult scenarios. Given the interest shown by participants in developing more inclusive and intuitive administrative systems, there is potential to replicate the pilot’s methodology across-borders.
CommuniCity will continue supporting marginalised communities across Europe, as the tech pilots from the Third Round of Open Calls are now running until the end of May 2025.